Refund & Return Policy

1. Quality Assurance

All items are checked carefully before shipment.

2. No Returns or Change-of-Mind Refunds

For hygiene and product-safety reasons, all sales are final. We do not accept returns or issue refunds for change of mind.

3. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or replacement for major failures.

4. Problem Resolution

Report any damaged or incorrect orders within 48 hours of delivery with photo/video evidence. Remedies may include replacement, credit, or refund where required by law.

5. Order Not Received

If you haven’t received your order within expected timeframes (30–60 days), contact us so we can assist with the courier investigation.

6. Customer Responsibility

Please double-check your address details before completing checkout.

7. Digital Products

Due to their nature, online courses and downloads are non-refundable once accessed.

8. Payment Security

All payments are processed securely. Unauthorised chargebacks may result in suspension of access.

9. Pre-Purchase Support

Contact us if you need help before purchasing — we’re happy to advise.

10. Policy Updates

We may modify this policy at any time. The latest version will always appear on this page.

Contact: info@raheleh-haircraft.com.au