Privacy Policy

This policy applies to all personal information collected by Raheleh-Haircraft ABN 25 223 152 205 via www.raheleh-haircraft.com.au.

1. Definition

“Personal information” means information or opinion about an identifiable individual, whether true or not, under the Privacy Act 1988 (Cth).

2. Information We Collect

Depending on your interaction, we may collect:

name, address, email, phone number, social-media details, payment info, date of birth, and hair or styling preferences.

3. How We Collect

We collect data you provide directly (via website, email, phone, or in person).

Cookies may also collect usage data; these generally do not identify you personally.

4. Purpose of Collection

We collect personal information to:

deliver and fulfil orders;
identify clients;
provide services; and
improve website experience.We may disclose data to service providers assisting in website operation.

By using our site, you consent to reasonable marketing communications; you can opt out anytime.

5. Access and Correction

You may request access to or correction of your personal information under the Australian Privacy Principles 12 & 13 by contacting us.

6. Complaints

If you believe your privacy has been breached, contact our Privacy Officer.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Overseas Transfer

Some data may be stored on overseas cloud servers (e.g., Dropbox in the USA).

We will not otherwise transfer personal data overseas without your consent.

8. Shipping and Tracking

Please note that we do not offer tracking services for shipped orders. Once an order has been dispatched, Raheleh-Haircraft is not responsible for providing tracking updates or monitoring delivery progress.