Terms & Conditions

1. Processing Time

Orders are  generally processed within 2–3 business days, excluding weekends and holidays.

 

2. Shipping & Delivery

Our hair extensions are shipped directly from our international supplier. This allows us to keep our prices more affordable while still offering quality human hair.

Please allow approximately 15–30 days for delivery after processing. Delivery times are estimates and may occasionally take longer due to customs, postal services or other circumstances outside our control.

3. Incorrect Shipping Details

Please ensure your address is correct.

We are not responsible for parcels delivered to incorrect or incomplete addresses.

4. Lost or Delayed Parcels

If your order is delayed or lost, contact us and we will liaise with our supplier.

We cannot control courier delays but will assist where possible.

5. Damaged Items

Report damage within 48 hours with photos or video.

If approved, we’ll offer a replacement or credit under our Refund & Return Policy.

6. International Orders & Customs

Buyers are responsible for any customs or import fees.

We have no control over these charges or related delays.

7. Tracking

Tracking availability may vary depending on the shipping method used for your order. If tracking information is available, we will provide it to you.

8. Delayed or Missing Orders 

If your order has not arrived within the stated delivery timeframe, please contact us. We will investigate the order with our supplier and assist you with the matter.

Contact: info@raheleh-haircraft.com.au