Orders are processed within 2–3 business days (excluding weekends and holidays).
Delays may occur during busy periods; we will notify you if significant.
Delivery generally takes 15–60 days, depending on supplier and postal conditions.
Times are estimates only and may vary due to customs or international factors beyond our control.
Please ensure your address is correct.
We are not responsible for parcels delivered to incorrect or incomplete addresses.
If your order is delayed or lost, contact us and we will liaise with our supplier.
We cannot control courier delays but will assist where possible.
Report damage within 48 hours with photos or video.
If approved, we’ll offer a replacement or credit under our Refund & Return Policy.
Buyers are responsible for any customs or import fees.
We have no control over these charges or related delays.
Please note that we do not offer tracking services for shipped orders. Once an order has been dispatched, Raheleh-Haircraft is not responsible for providing tracking updates or monitoring delivery progress.
If you have not received your order within 60 days, contact us for review.
Contact: info@raheleh-haircraft.com.au
Hi, I’m Raheleh – a qualified hairdresser and makeup artist with over 18 years of international experience.
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